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Your document: please check

  • Filename is not too long  (you may get an error message if filename is too long: it will be "XML Response could not be parsed")   See our advice on naming your files

  • File size less than 20 MB  (Turnitin are planning to increase this file size limit to 40 MB at some point in 2015)
  • Number of pages less than 400
  • A minimum of 25 readable words
  • Filename must not contain unrecognizable (non-alphanumeric) characters in the submission title, such as & , . ( ) % # ‘ “ / \ – { } [ ] < > : ; @
  • Must not contain spaces between e v e r y   l e t t e r
  • Must be one of the following file types
    1. Microsoft Word® (.doc / .docx)
    2. OpenOffice Text (.odt)
    3. Google Docs via Google Drive
    4. WordPerfect®  (.wpd)
    5. PostScript (.ps/.eps)
    6. Adobe® PDF  (must not be a scan and must contain highlightable text) (Recommended format)
    7. Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps) (Will be converted to static PDF)
    8. Microsoft Excel® (.xls and .xlsx) (Will be converted to static PDF)
    9. HTML 
    10. Rich text format (.rtf)
    11. Plain text (.txt)
    12. Hangul Word Processor file (.hwp)

Note – Turnitin may ‘accept’ other filetypes, but they do not generate a similarity report nor can they be marked by GradeMark, so please stick to the filetypes listed above. PDF is recommended.  Specifically the following are not supported:

    1. Microsoft Works (.wps).
    2. Apple Pages file types.
    3. Spreadsheets created outside of Microsoft Excel (i.e. .ods).
    4. Open Office files saved as .doc, or Google Drive .odt files
    5. Microsoft Word 2007 macros-enabled files .docm (.doc and .docx are fine)

More on filetypes

System requirements

  • Microsoft® Windows® Vista Service pack 1, Windows® 7,
    Mac OS X v10.4.11+
  • 3GB of RAM or more
  • 1024x768 display or higher
  • Broadband internet connection
  • Firefox 15+, Chrome 23+, Safari 5+, Internet Explorer 9, 10, 11 (Not Internet Exlorer 8 or below)
  • Internet browser set to allow all cookies from Turnitin.com/Submit.ac.uk
  • Javascript enabled
  • Firewall must be set to allow
    • *.moodle.nottingham.ac.uk
    • *.turnitin.com
    • *.submit.ac.uk
    • *.edgecastcdn.net
    • *.edgecast.net
  • Pop-ups must be enabled: ensure that your browser allows pop-ups from submit.ac.uk and moodle.nottingham.ac.uk
    Many University computer room computers have popups disabled when you first log on. Check for an error message and the option to allow pop-ups from these sources.

While submitting

  • Before submitting (or marking) Turnitin for the first time you will be asked to agree to TurnitinUK’s terms and conditions (popups are required for this)

  • If you are using a Mac we would recommend using a browser other than Safari, at least until you have accepted the user agreement - e.g., Chrome or Firefox.

Successful submission and receipts

Turnitin will send you an email receipt which you will recive in your University email inbox.

Also when you have submitted successfully, a popup will appear showing the Turnitin Paper ID and the first part of your text (this is unformatted but your file will retain the formatting). Recommended: Note down the Paper ID or print that web page (Use the “Print Screen” button).

As well as the emailed receipt, Turnitin also provides students with the ability to print a digital receipt at any time, once you have submitted. Click on ‘View Digital Receipt’ from the same page where you submitted your assignment and you will be able to print the digital receipt. 

Originality reports and similarity scores are normally generated within 10-15 minutes but a second submission to the same assignment within 24 hours will be delayed for 24 hours. If Turnitin is busy reports will also be delayed. (Submission will show as “Pending” while the report is being generated.)

Note – some assignments may be set up by lecturers to NOT show originality reports to students.

Your submission has been unsuccessful if:

  • There is a Submit to Turnitin button
  • You get an error message or see a paper title but not the Paper ID

There is likely to be something wrong with your file – go through the requirements above then click Submit paper to resubmit a new file.

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Queries, comments or questions?

Please contact your local elearning support team.


Phone: (0115 95) 16677
or raise a call at http://selfservice.nottingham.ac.uk

Phone: (0574) 8818 0000 (ext. 8915)
or email: learning-technologies@nottingham.edu.cn


Phone: (03) 8924 81 99
or email: itservicedesk@nottingham.edu.my

Incorrect?

If you have any comments on how you think this help can be improved then please email Learning-Technologies@nottingham.ac.uk