How to clear your browser's cache

This refers to Moodle 4.1 from December 2023 onwards

Sometimes you may need to clear your browser's cache to be able to see updated content more effectively.

One example of when you need to clear your cache is if your Turnitin page is not looking quite right (e.g., dates and similarity scores aren't displaying correctly)

Further troubleshooting of browsers and systems

Here's how to clear your cache

In Firefox 

Open Firefox

1. 
   
   On the 'Open menu' (Hamburger icon in the top right) select 'Settings' 
   
   
2. Choose the 'Privacy and security  icon (left hand column)
3. Scroll to 'Cookies and Site Data'
4. Select 'Clear data'
   
   
   
5. Make sure the "Cached Web Content" box is ticked and click on the 'Clear' button.
6. Close the browser and reopen

In Internet Explorer  

Open Internet Explorer

1. Click on the Cogwheel icon (top right) and select 'Internet Options' from the drop-down menu 
   
   
   
   
   
2. Select the General tab
   
   
   
   
   
3. Under 'Browsing history', click on the Delete button.
4. Un-check the 'Preserve Favorites website data' box.
5. Check the 'Temporary Internet files and website files', 'Cookies and website data', and 'History' boxes.
6. Click 'Delete' and then when you return to the 'Internet Options' screen, click 'OK'
7. Close the Internet Explorer window and reopen.

In Chrome  

On your computer open Chrome

1. At the top right, click 'More' (or the three dots) 
2. Click Settings 
   
   
   
3. Click Privacy and Security from the left-hand menu
   
   
4. Click the arrow next to 'Clear browsing data'   
5. In the Clear browsing data window, you can choose the time range for which you want to clear the cache. If you want to clear all cached data, select 'All time'.
6. Check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
7. Click on the 'Clear data' button.
8. Close the browser and reopen

In Edge  

Open Microsoft Edge

1. At the top right, click Settings and more (or the three dots) 
   
   
   
   
2. Select Settings  
3. From the Menu options (hamburger) on the left, select 'Privacy, search, and services'  
   
   
   
   
4. Under 'Clear browsing data', click on the 'Choose what to clear' button
   
     
   
   
5. Check the boxes for 'Cookies and other site data' and 'Cached images and files'
6. Click on the 'Clear now' button
7. Close browser and reopen

Further help

See also refreshyourcache.com for more detailed information

and Further troubleshooting of browsers and systems in Moodle Help