How to clear your browser's cache

Moodle Help & Support

This refers to Moodle 3.11 from August 2022 onwards

Sometimes you may need to clear your browser's cache to be able to see updated content more effectively.

One example of when you need to clear your cache is if your Turnitin page is not looking quite right (e.g., dates and similarity scores aren't displaying correctly)

Further troubleshooting of browsers and systems

Here's how to clear your cache

In Firefox

Open Firefox
On the 'Open menu' (Hamburger icon in the top right) select 'Settings'
Choose the icon (left hand column)
Select 'Cookies and Site Data'
Make sure the "Cached Web Content" box is ticked and click on the 'Clear' button.
Close the browser and reopen

In Internet Explorer

Click on the Cogwheel icon (top right) and select 'Internet Options' from the drop-down menu

Select the General tab
Under 'Browsing history', click on the Delete button.
Un-check the 'Preserve Favorites website data' box.
Check the 'Temporary Internet files and website files', 'Cookies and website data', and 'History' boxes.
Click 'Delete' and then when you return to the 'Internet Options' screen, click 'OK'
Close the Internet Explorer window and reopen.

In Chrome

On your computer, open Chrome.
At the top right, click 'More' (or the three dots) .
Click Settings
Scroll down and click Privacy and Security
click the arrow next to 'Clear browsing data'
Check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
Click on the 'Clear data' button.
Close the browser and reopen

In Edge

Open Microsoft Edge
Click on the '...' at the top of the browser
Select Settings
From the Menu options (hamburger) on the left, select 'Privacy, search and services'
Under 'Clear browsing data', click on the 'Choose what to clear' button
Check the boxes for 'Cookies and other site data' and 'Cached images and files'
Click on the 'Clear now' button
Close browser and reopen