FAQ - Your questions answered

Here is a list of questions and answers so far.  Check this list to see if your question is here!

This website is intended for students using moodle.Nottingham. If you are a staff member, visit Moodle Help (staff)

Logging in

Q. How do I access Moodle?

A. Moodle is the University's online learning environment, Open a browser and go to http://moodle.nottingham.ac.uk

Q. How do I log on to Moodle?

A. Moodle is web-based and you can access it from any computer or mobile device with an internet connection (on and off campus).

Use your usual University network account username and password

• Go to the login page http://moodle.nottingham.ac.uk and enter your username and password

By the first teaching week, a list of the courses you are enrolled on should appear once you have logged in - click on a module name to enter the site

Q. I don't know my Moodle username/password

Your Moodle username/password is the same as your main University username/password (i.e. what you use to log into University computers). (Note: You are asked to change your password when you first get your University account and that password does expire. If it has expired, get a new password from the #helpline)

Q. How do I change my Moodle password?

Your Moodle password is always the same one you use as your University network password. If you need to change your password you can do so at the Password Manager page. If you have forgotten your password contact the  Student IT Helpline or elearning helpline at your campus: #helpline.

Q. I can?t login to Moodle

Try the following:

• Your account will be created the day AFTER you complete Part 1 of registration (online) or, if you do both parts of registration on arriving at the University, the next working day after registration. Please leave a day for your account to be created.
• Check your username and password are correct at the Usercheck page (You are asked to change your password when you first get your University account and that password does expire). If it has expired, get a new password.
• Are you able to log into other University systems, e.g Portal, or student email? If you cannot log in to any of these systems, contact the #helpline.

Modules

Q. Why can?t I see any modules?

By the first teaching week, a list of the courses you are enrolled on should appear once you have logged in - click on a module name to enter the site

Q. How do I add an image to a Moodle label or page?

Please view the tutorial (you will need to login to Moodle) http://moodle.nottingham.ac.uk/mod/resource/view.php?id=2511

Q. Can I change whether I get emails from a forum?

You will always get emails when a module convenor posts Announcements.  For other forums you may get a choice of whether you receive emails. To change whether you receive posts by email or not:

• go into the Forum
• scroll down to Setting > Edit settings on the left
• click "Unsubscribe from this forum"  or "Subscribe to this forum" as appropriate

Help, support and training

Q. Where can I get help with Moodle?

For content in your module, contact your module convenor. For other issues: