FAQ - Your questions answered

Here is a list of questions and answers so far.  Check this list to see if your question is here!

This website is intended for students using moodle.Nottingham. If you are a staff member, visit Moodle Help (staff)

Logging in

Q. How do I access Moodle?

A. Moodle is the University's online learning environment, Open a browser and go to http://moodle.nottingham.ac.uk

Q. How do I log on to Moodle?

A. Moodle is web-based and you can access it from any computer or mobile device with an internet connection (on and off campus).

Use your usual University network account username and password

• Go to the login page http://moodle.nottingham.ac.uk and enter your username and password

By the first teaching week, a list of the courses you are enrolled on should appear once you have logged in - click on a module name to enter the site

Q. I don't know my Moodle username/password

Your Moodle username/password is the same as your main University username/password (i.e. what you use to log into University computers). (Note: You are asked to change your password when you first get your University account and that password does expire. If it has expired, get a new password from the #helpline)

Q. How do I change my Moodle password?

Your Moodle password is always the same one you use as your University network password. If you need to change your password you can do so at the Password Manager page. If you have forgotten your password contact the  Student IT Helpline or elearning helpline at your campus: #helpline.

Q. I can?t login to Moodle

Try the following:

• Your account will be created the day AFTER you complete Part 1 of registration (online) or, if you do both parts of registration on arriving at the University, the next working day after registration. Please leave a day for your account to be created.
• Check your username and password are correct at the Usercheck page (You are asked to change your password when you first get your University account and that password does expire). If it has expired, get a new password.
• Are you able to log into other University systems, e.g Portal, or student email? If you cannot log in to any of these systems, contact the #helpline.

Modules & navigation

Q. Why can?t I see any modules?

By the fourth or fifth week of semester at the latest, a list of the modules you are enrolled on should appear once you have logged in - click on a module name to enter the site. See also the answer to the next question below:

Q. Some / all of my modules are missing or not the right ones

Moodle takes your registration from the student record system, so you can only access modules that you are registered on through your School. Some modules may be open to self-enrolment  [#self-enrolment]

If you are still to register onto a module, you will not have access to it.

If you have fully registered and still do not see your modules this could be because

• Your school has not yet updated your student record
• Leave it a day: you will be added to the Moodle module on the next working day after the
• Your module convenor may be still working on your module space and has not yet released it to students. If no other students on the same module can see it, this could be the reason.

Q. My module is empty or only has dummy textA. Your lecturers are responsible for the content on moodle.Nottingham pages.

If a page is empty, or has only placeholder information, it could be because they are still to upload content.

Q. How do I enrol on a module?

A. Moodle takes your registration from the student record system, so you can only access modules that you are registered on through your School. Some modules may be open to self-enrolment  [#self-enrolment]

Q. What is self-enrolment

Q. How do I self-enrol on a module?

• Some modules are open to self-enrolment. Your module convenor or lecturer will tell you if this is case for one or more of your modules.
• Login using your University of Nottingham username and password
• Go to Navigation > Site Home and search for the module using the Search Module box
• Click on the name of the module from the list of search results(a summary may be given to help you identify the correct module)
• On the screen that appears you may need to enter an enrolment key or password given by your module convenor
• Click participate in this module to confirm that you want to self-enrol

Q. I'm a Business school student, how do I find my module?

On your My Home page under Module Overview in the centre you will find the list of modules on which you are enrolled.

Alternatively go to Site Home > Search

or

Site Home > Browse

Q. How do I navigate in Moodle?

Once you have gone into your module

breadcrumb

browser back button

Q. Can I still see my old modules from last year?

As you go through the University, your modules from each year will continue to be available under the Previous Modules tab in the Module Overview. For most students modules from 12-13 and onwards are available. Some students may have access to modules from years prior to this. Modules from previous years are read-only.

How do I unenrol from a course I no longer need access to?

Your Moodle profile and My home page

Q. How do I update my profile settings in Moodle?

All Moodle users - students and staff - have an editable profile where you can upload a photo and add additional details about yourself. As well as information displayed to other Moodle users, your profile includes a number of settings that affect how Moodle functions and how it is displayed to you.

• Log into Moodle
• Click on the Settings button and then on My profile to expand the menu
• Click Edit profile 
• Edit the fields you wish to change
• Click the Update profile bottom

LINK TO FULL PAGE OF PROFILE SETTINGS

Q. How do I stop receiving so many emails from Moodle?

You can change your email settings so that Moodle only sends you only one email a day (usually around 5-5.30 pm UK time). This will be a digest containing all of the email notifications from that day. To do this:

1. Log into Moodle
2. Click on the Settings button and expand the My profile settings menu
3. Click the Edit profile 
4. Where it says Email digest type choose: Complete (daily email with full posts) or
5. Scroll to the bottom of the page and click Update profile.

Accessing resources

Q. How do I open and save files?

Different types of files and activities have different icons. To open a file or resource click on its name. Some resources will open in the Moodle window, some will open in a new window and some will open in a separate program.  Some will ask if you want to save the file.

If the file is embedded in the Moodle page, you can mouse over the top of the page and show the icon bar, including  the options to print and save files.

Q. I can't open files in Moodle

Sometimes browsers try to open files in the wrong program or one that is not working correctly and this prevents you from opening the file at all. To get around this you can tell your web browser to always ask you what program to use (in Firefox) or check the default program is correct (if you are using Internet Explorer). To do this follow the instructions for the web browser you are using. If you aren't sure what web browser you are using click Help > About to find out (PC only).

Firefox 3.6+:

• Tools > Options... > Applications
• In the left column, locate the file type that you are having problems opening (e.g.Microsoft Word Document or PDF File)
• In the right column choose* Always Ask *from the drop-down list.
• This will let you save the file to your computer so you can open it directly from your computer, instead of from Firefox directly.

Internet Explorer:

• Launch Windows Explorer (e.g. Open a folder on your computer such as My Documents)
• Tools > Folder Options > File Types
• In the left column, select *DOC *in the list (to find it quickly type Doc)
• Click Change...
• Ensure the correct program is selected in the list of programs
• Click OK
• Click Close

Try to view the file again. If this still doesn't work, try using a different web browser.

Participating in activities

As well as resources ? participate, e.g., forums, assignments, choices, wikis, glossaries, databases

Q. How should I behave in a forum?

Forums are useful places for receiving information, discussing topics with peers and for asking questions relating to your course. As with any form of communication, written, spoken or otherwise, it is important that you show respect to those you are conversing with. Also remember that it is more difficult to 'take something back' in written communication. Contributions are in the public domain and 'committed to posterity'. Moodle forum posts will not be made available outside the institution however. So you should not flinch from being honest, controversial and passionate, but keep your comments on topic and avoid making personal remarks.

Q. How do I add an image to a Moodle label or page?

Please view the tutorial (you will need to login to Moodle) http://moodle.nottingham.ac.uk/mod/resource/view.php?id=2511

Q. Can I change whether I get emails from a forum?

You will always get emails when a module convenor posts Announcements.  For other forums you may get a choice of whether you receive emails. To change whether you receive posts by email or not:

• go into the Forum
• scroll down to Setting > Edit settings on the left
• click "Unsubscribe from this forum"  or "Subscribe to this forum" as appropriate

Submitting assignments and seeing marks

Q. How do I submit an assignment on Moodle?

Moodle assignments are shown on the course homepage. Some departments put each assignment within its corresponding Moodle course e.g. AC100, LN132 etc. Some departments use a specific Moodle course for collecting all assignments across a programme or the department.

The assignment submission page will show the assignment deadline and further details. The exact steps for submitting an assignment depend on the settings chosen by your lecturer.

• For file submissions, click Upload file(s), then click Add... to browse for the file to upload. Finally, click Save changes to confirm.
• For text only submissions, click Add submission

You may be able to read, edit and resubmit your assignment type depending on the settings your lecturer has chosen. If your lecturer is providing feedback and grades through Moodle you be able to see this by clicking on the assignment once it has been marked. You will usually receive an email notification.

Q. How do I find my grades?

Grades and feedback within the Turnitin assignment or Moodle assignments

Also in the Settings block on a module front page select Grades to see your current grades for that module. (Grades are not available on all modules.)

Help, support and training

Q. Where can I get help with Moodle?

For content in your module, contact your module convenor. For other issues: