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A. Moodle is the University's online learning environment, open a browser and go to http https://moodle.nottingham.ac.uk.  If you are navigating via the University's website, nottingham.ac.uk, search for Moodle to get a direct link to Moodle.

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Use your usual University username and password

• Go to the login page http https://moodle.nottingham.ac.uk and enter your username and password
• Use your username (not your email address) - and ensure you have fully activated your IT account, including changing your initial password.

By the time teaching is underway, a list of the modules you are enrolled on should appear once you have logged in - . You will find your modules by clicking the 'My modules' tab at the top of your Moodle page, then click on a module name to enter access the site for the module.

Q1.3. I don't know my Moodle username/password

A.  Your Moodle username and password is the same as your main University username/password (i.e. what you use to log into University computers). Note: You are asked to change your password when you first get your University account and that password does expire. If it has expired, get a new password from your local helpline. In UNNC you should go directly to IT Service Desk The Hub.

Q1.4. How do I change my Moodle password?

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UK Students: If you need to change your password you can do so at the the Password Manager page.

UNNC Students: If you need to change your password you can do so at httphttps://itaccounts.nottingham.edu.cn. Guidance is available here.  ac.uk/.

All students: If you have forgotten your password contact the Student IT Helpline at your campus: helpline (In UNNC, students please contact The Hub).

Q1.5. I can’t

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log into Moodle

A. UK Students:

• Your Moodle account will be created the day AFTER you complete Part 1 of registration (online).  Access   For full time students, access to modules however relies on completion of Part 2 of registration in person and information entry/confirmation by the School Office in the student record system.  Again, access to modules in Moodle will be granted the day AFTER both aspects of Part 2 of in person registration are complete.
• Check your username and password are correct at the Usercheck page (You are asked to change your password when you first get your University account as the password does expire). If you password has expired, get a new password via the Password Manager page.
• Are you able to log into other University systems, e.g. Portal or student email? If you cannot log in to any of these systems, contact the helpline.

UNNC Students: The Moodle login is the same to as your UNNC email login. If you get the message of "Invalid login, please try again", please change your UNNC email password and try Moodle login with the new password. Once your UNNC email password is changed, your Moodle password should be synchronised immediately.

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A.  When you log in to Moodle the first page is My home (or My Moodle). the Dashboard. On this page is listed all the modules you are enrolled on. Students are given access to Moodle modules according to your record of enrolments in the student record system (SATURN). Student Record System  If you do not see a module that you expect to have access to there may be a number of reasons:

1. You may have selected your module but your school has not yet put it onto your student record (or has only just put it on). It takes a working day for modules added in your student record to become available in Moodle. If you do not see a module that you know you are signed up for, please check with your school that they have updated your record.
2. Your module may still be under preparation and your module convenor or lecturer has not yet made it available to students. Once the term has started please check with them when they are going to make it available.
3. You may be required to self-enrol on the module. Please use Navigation > Site home > Browse modules to  Go to the menu at the top of Moodle and click on the 'Home' tab Under 'module categories' you can browse through Faculties and Schools to find the module OR type its name or code into the Search box. If the module is available for self-registration you can click into it and activate your participation.  More information about self-enrolment.
4. Your module convenor may not be using Moodle for your module (check with them).

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A. Your lecturers are responsible for the content on moodle.nottingham pages.  If a page is empty or has only placeholder information it could be because they are in the process of uploading content.  Please get in touch with your convenor if content is content missing or doesn't work.

Q2.3. I don't have a

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list of modules at all

A.

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When your account is first created you may not have modules. They will be added to your account in due course. See below for information about self-enrolment.

Q2.4. How do I enrol on a module?

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• Login using your University of Nottingham username and password
• Go to the menu at the top of Moodle and click on the 'Home' tab 
• Search Navigation > Site Home and search for the module using the Search Module box
• Click on the name of the module from the list of search results.  Make sure you choose the correct year.
• On the screen that appears you may need to enter an enrolment key or password given by your module convenor
• Click participate in this module to confirm that you want to self-enrol

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A.  Some Schools or Faculties e.g. Business School and the Faculty of Engineering have enabled students to access other modules that they are not taught.  Please note:  You may only have observeraccess observer access which means you can not contribute in e.g. forums but can access materials.  To find these modules:

• Go into Moodle
• Go to the NAVIGATION block on the left-hand side > Site Home > Search menu at the top of Moodle and click on the 'Home' tab.  Then use the Search box to find a module code or name
  or
• Go to the NAVIGATION block on the left-hand side > Site Home > Browse > choose a Faculty > choose a Schoolthe menu at the top of Moodle and click on the 'Home' tab. Under 'module categories you can browse through Faculties and Schools to find the module.

Q2.8. How do I navigate in Moodle?

A.  Once you have gone into your module you can use the:

• When in an activity within Moodle you can navigate back to the home page of the module by using the Breadcrumb navigation Navigation trail at the top of the page to see where above the title of the active you are in the module.  Click on the linked aspects of the trail to go to that the module home page.  TOP TIP: the second entry is the home page of the module
• Use your browser back button to get back to previous pages.  Make sure you refresh the page (F5 on your keyboard) once you do this to make sure you're not referring to old content.
• To access another module either click on the My Home icon in the top left-hand corner of the screen or use the NAVIGATION block on the left-hand side where all your modules will be listed.

Q2.9. Can I still see my old modules from previous years?

• recently accessed modules either go to the menu at the top of Moodle and click on the 'Dashboard'  - or click on the University logo to return to the Dashboard.
• To access modules you are enrolled on, within the menu at the top of Moodle click on the 'My Modules' tab.

Q2.9. Can I still see my old modules from previous years?

A.  As you A.  As you go through the University, your modules from each year will continue to be available under the Archived Modules tab in the Module Overview.  Modules studied the previous year will become archived on the 7th October every year.  Modules from previous years are read-only for both students and convenors. If you cannot see your past modules, you may need to change filter your module overview settings to show previous year's modules. See Finding modules not in your Module Overview list.

Q2.10. How do I unenrol from Q2.10. How do I unenrol from a course I no longer need access to?

A.  If the module has a module code and is on your student record, contact your School Office Student Services and have them take it off your record. Once it is removed from your record you will be unenrolled in Moodle on the following working day, if this doesn't happen please contact the local Moodle support as shown in Q7.1 to request its removal.  If you have self-enrolled on a module and now no longer wish to take this module, you can remove yourself via the ADMINISTRATION block in the More tab under the title of the module on the left-hand sidewithin the relevant module.  Click on “Unenrol me from (name of module)…”.

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3. Your Moodle profile and My home page

Q3.1. Can I change the order of the modules on my homepage?

A. Yes Yes, you can change the order of your modules showed in 'My Modules'. Find out more:  Change How can I change the order of the modules on my My home pageDashboard?

Q3.2. How do I stop receiving so many emails from Moodle?

A.  You can change your email settings so that Moodle only sends you one email a day (usually around 5-5.30 pm UK time). This will be a digest containing all of the email notifications from that day. To do this:

1. Log into Moodle
2. Click on your name initials in the top right corner
3. From the drop down menu click Edit profileclick Preferences
4. Under User account Click Forum preferences
5. Where it says Email digest type choose: Complete (daily email with full posts) or Subjects (daily email with subjects only)
6. Scroll to the bottom of the page and click Update profile.

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If the file is embedded in the Moodle page, you can hover the mouse pointer over the top of the page and show the icon bar, including the options to print and save files.

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A.  Sometimes browsers try to open files in the wrong program or one that is not working correctly and this prevents you from opening the file at all. To get around this you can tell your web browser to always ask you what program to use (in Firefox) or check the default program is correct (if you are using Internet ExplorerPC or Mac). To do this follow the instructions for the web browser or device you are using. If you aren't sure what web browser you are using click Help > click on Help (usually located in a drop-down menu at the top right of your browser) and then About to find out (PC only).

Firefox 3.6+:129.0 (to tell web browser what program to use):

• Click on the hamburger menu at top right of screen
• Scroll down and click on the settings option in the menu
• Scroll down to the Applications section
• In the left column
• Tools > Options... > Applications
• In the left column, locate the file type that you are having problems opening (e.g.Microsoft Word Document or PDF File)
• In the right column choose* Always Ask *from the drop-down list.
• This will let you save the file to your computer so you can open it directly from your computer, instead of from Firefox directly.

Internet Explorer:

Apple Mac (check program is correct):

• In Finder, right click on file and select Get Info
• Click the 'open with' dropdown box.
• Select an app - this will be the app that opens all files of this type from now on
• Click Change All
• Click Continue

PC (check program is correct):

• With in the Start menu, select Settings
• Click on Apps 
• On the left hand side, click on Default Apps
• To change default applications by file, click on Choose default apps by file type
• Launch Windows Explorer (e.g. Open a folder on your computer such as My Documents)
• Tools > Folder Options > File Types
• In the left column, select *DOC *in the list (to find it quickly type Doc)
• Click Change...
• Ensure the correct program is selected in the list of programs
• Click OK
• Click Close

Try to view the file again. If this still doesn't work, try using a different web browser.

Q4.3 I can not find where my downloaded files from Moodle have been saved to.

A. First place to look if you are not sure where a downloaded file has been saved to, is to look in the download file on your device.  If you still can not find your downloaded files you can find out where your browser is saving them to and change the location if required.

To find out where download files are being saved by your browser,

• Click on the three dotted menu or hamburger menu, usually found at the top right of the browser
• Click on the downloads option in the menu if there is one or use Settings. Then scroll down or click on the menu option downloads to find where the files are being saved to when downloaded 
• If you would like to change where the downloaded files are saved to by the browser the options can be found here for you to change.

Q4.4 I need to download a resource in a different format

Moodle includes SensusAccess, an automated document conversion service that you can use if you need to convert documents into different formats. You can convert a wide range of documents into alternative document formats including eBooks, audio and specialist conversions including DAISY talking books and multiple braille languages. 

5. Participating in activities

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A.  You will always get emails when a module convenor posts Announcements.  For other forums you may get a choice of whether you receive emails. To change whether you receive posts by email or not:

• Go into the ForumScroll down to the ADMINISTRATION block on the left-hand side > Forum administration
• Click "Unsubscribe from this forum"  or "Subscribe to this forum" as appropriate

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Q5.3. Can I upload an image to Moodle?

A. You can add a picture to your profile - see Upload a picture to your profile Here is how and in Moodle profile. In some activities, such as forums and databases you can add an image to accompany your text. When uploading images, you should first optimise them so that they are as small as possible Here is how.possible, How to get images ready for Moodle provides guidance on this. 

Q5.4.  The convenor has added an interactive activity in Moodle and I'm not sure how it works

A.  You are advised to self-enrol in the Introduction to Moodle for Students module in Moodle where there's an example of every type of activity in Moodle.  You can participate in most of the activities and there's a help document for each help document for each (in this website Student Moodle Help) to walk you through its usage.

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You may be able to read, edit and resubmit your assignment type depending on the settings your lecturer has chosen. If your lecturer is providing feedback and grades through Moodle you will be able to see this by clicking on the assignment once it has been marked.  To see all marks for modules assignments and activities go to the ADMINISTRATION block on the left-hand side > Grades. 

Q6.2. How do I find my grades?

A.  Grades or marks and feedback will often (but not necessarily always) be released to you from within the Turnitin assignment or Moodle assignment that it relates to.  Check the information in your module to see how and when grades will be released.To see all marks for modules assignments and activities go to the ADMINISTRATION block on the left-hand side > Grades  Marks in Moodle are NOT FINAL. Marks may be weighted so that some assessments are worth more than others. Your final marks may include items such as exam results and adjustments not in Moodle.

Q6.3. Does Turnitin own copyright of the work I have submitted to Turnitin?

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If the module convenor has set the settings NOT not to allow students to view their originality report there will be no 'Similarity'  columncolumn. You can test similarity for yourself in the module "TurnitinUK Test your Text" which can be accessed via the top navigation bar.Image Removed'More' tab at the top of your Moodle page. 

Q6.6 Why can't I see my feedback comments from my Turnitin submission on Safari?

Currently there is an issue in Turnitin where in some instances the Safari browser (and some versions of FireFox) does not load the Originality Report or the GradeMark window which allows you to view your feedback comments if your marker has given any. To load your Originality Report or GradeMark view please use either the Chrome browser or the Internet Explorer browser. 

7. Help, support and training

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A.  For content in your module, contact your module convenor. For other issues:

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