This is one of many help and support pages that are available about the University of Nottingham's Moodle online learning environment. If you have any questions or queries concerning Moodle then contact information is at the bottom of this page. As a first step to finding the information you are looking for why not check out our FAQ - Your questions answered or try the SEARCH box below.
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These pages may help you further:
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NOTE: some assignments may be set up by lecturers to NOT show originality reports to students. It is rare that submission is not successful to Moodle Assignments. For a Turnitin Assignment, your submission has been unsuccessful if:
To resubmit
For further help contact learning-technologies@nottingham.ac.uk |
| Tick in this column | Element | Recommendation | Notes |
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| Filename length | < 40 characters | Filename should have no more than 40 characters (you may get an error message if filename is too long: it will be "XML Response could not be parsed") |
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| Check the assignment instructions as there is often a prescribed filename format | ||
| Filename format | No non-alphanumeric characters |
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Filename must not contain unrecognizable (non-alphanumeric) characters in the submission title, such |
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as & , . ( ) % # |
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” / \ – { } [ ] < > : ; @. (Check there are no extra full stops other than the one before the three-letter file extension) An underscore is acceptable | |||
| Filename spaces | No letter spaces | Must not contain spaces |
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| File size | Must be less than 100 MB | To be certain it's accepted, we recommend no more than 50 MB if possible | |
| No. of pages | Maximum is 800 | ||
| Typed words | 20 or more | You must have at least 20 typed words. If your document is scanned, combine it with a PDF generated from Word or similar with 20 readable words or more. For example: add the details of the assignment, a title, etc. | |
| Headers | Avoid | There have been reports that headers have prevented students from being able to submit their assignment. If your submission is not initially accepted please remove the headers and try submitting again. |
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| Columns | Keep to one column | If at all possible, keep to ONE column of text per page | |
| Title of file | Keep it short | When adding a title within the submission page, please keep it relatively short as long titles affect the rendering size of files downloaded from Turnitin such as feedback |
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| Track Changes | Turn off | Accept or reject all changes/edits in your document and switch off Track Changes before submitting it (if you don't do this, |
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| Turnitin will match everything in the deleted and formatted text, thus falsely inflating the similarity index |
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| File type | See List | Must be one of the |
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| file types listed below left. Turnitin may ‘accept’ other filetypes, but they do not generate a similarity report, nor can they be marked by GradeMark, so please stick to the filetypes listed above. PDF is recommended. (For Moodle Assignments please follow the instructions you are given regarding your assignment.) | |||
| Alignment | Left-justified | Do not use fully justified text as it is sometimes rejected. | |
| Video/Audio | Not accepted | Turnitin cannot take video or audio. If you are expected to do this please contact your module convenor or Student Services. |
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*Will be converted to static PDF (so NOT suitable for annotated PowerPoints: save as mp4 and upload to a Moodle Assignment How to submit a media file via a Moodle Assignment) |
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Please note that this list is not exhaustive. If the filetype is not in the above "Supported" list then it won't be accepted.
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To receive emails from Turnitin, make sure that emails from the following domains are not blocked or marked as spam by your email client or filter:
More details on Turnitin system requirements
Before submitting (or marking) Turnitin for the first time you will be asked to agree to TurnitinUK’s terms and conditions (popups are required for this)
Turnitin will send you an email receipt which you will recive in your University email inbox.
Also when you have submitted successfully, a popup will appear showing the Turnitin Paper ID and the first part of your text (this is unformatted but your file will retain the formatting). Recommended: Note down the Turnitin submission ID number or print that web page (Use the “Print Screen” button).
As well as the emailed receipt, Turnitin also provides students with the ability to print a digital receipt at any time, once you have submitted. Click on title of your submission from the same page where you submitted your assignment.
The Turnitin Document Viewer will open showing the document you uploaded. Click on the 'Download' icon (highlighted below)
and select the 'Digital Receipt' option to download and print your digital receipt.
Originality reports and similarity scores are normally generated within 10-15 minutes but a second submission to the same assignment within 24 hours will be delayed for 24 hours. If Turnitin is busy reports will also be delayed. (Submission will show as “Pending” while the report is being generated.)
Note – some assignments may be set up by lecturers to NOT show originality reports to students.
Your submission has been unsuccessful if:
There is likely to be something wrong with your file – go through the requirements above then click Submit paper to resubmit a new file.
Unsuccessful submission of assignment to Turnitin
If you attempt to submit your assignment through Turnitin and the following message appears in your submission screen: Submit to Turnitin then your submission has not been received by Turnitin.
Please click on the link to ‘Submit to Turnitin’ and hopefully this will then submit your assignment, however if this does not work we recommend you go through the submission checklist (listed above) to ensure there is nothing listed that is preventing your submission from being successfully uploaded. If this still does not work then please contact For further help contact learning-technologies@nottingham.ac.uk.
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