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Sometimes you may need to clear your browser's cache to be able to see updated content more effectively.
One example of when you need to clear your cache is if your Turnitin page is not looking quite right (e.g., dates and similarity scores aren't displaying correctly)
Further troubleshooting of browsers and systems
Here's how to clear your cache
In Firefox
- Open Firefox
- On the 'Open menu' (Hamburger icon in the top right) select 'Options'
- Choose the 'Advanced' icon (left hand column)
- Select 'Network'
- Under
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- "Cached Web Content
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- " header click 'Clear now'.
- Close the browser and reopen
In Internet Explorer
Click on the cogwheel icon (top right) and select 'Internet Options' from the drop-down menu
- Open Internet Explorer
- Select the General tab
- Under Browsing history, click Delete.
- Un-check the '"Preserve Favorites website data' " box.
- Check the '"Temporary Internet files and website files'", '"Cookies and website data'", and '"History' " boxes.
- Click 'Delete. And ' and then 'OK'
- Close the Internet Explorer window and reopen.
In Chrome
- On your computer, open Chrome.
- At the top right, click 'More' (or the three dots) .
- Click Settings
- Scroll down and click AdvancedUnder click Privacy and Security
- click the arrow next to Clear 'Arrow' next to Clear browsing data
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
Log out of Moodle, close the browser and reopen and login again- Click 'Clear data'
- Close the browser and reopen
In Edge
- Open Microsoft Edge
- Click on the '...' at the top of the browser
- Select Settings
- From the options on the left, select Privacy, Search and Services
- Under Clear browsing data, click on the 'Choose what to clear' button
- Check the "Cookies and other site data" and "Cached images and files" tick boxes
- Click on the 'Clear now' button
- Close browser and reopen
Further help
See also refreshyourcache.com for more detailed information
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