This is one of many help and support pages that are available about the University of Nottingham's Moodle online learning environment. If you have any questions or queries concerning Moodle then contact information is at the bottom of this page. As a first step to finding the information you are looking for why not check out our FAQ - Your questions answered or try the SEARCH box below.
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If you are experiencing issues uploading your video submission after following the above process then you may have issues with your source material, internet connection, or playback device.
To eliminate the source material as the issue, try downloading some test footage, transcoding the test footage using the above guide, and seeing if it will play back. If the test footage works then your source material needs troubleshooting, get technical support.
To eliminate the internet connection as an issue then try: changing the network; using a wired connection; another computer. If non of this works then we can presume the network connection is ok and the problem is something else.
To eliminate the playback device, try playing the video on other devices. If issues occur across multiple devices then there may be we can presume it's not a problem with the video file, which may require trouble shooting - get technical support.It may be that the above guide is not working for you, so it may be worth trying an alternative compression tool to rule that outthe device.
To eliminate this guide as the issue, try using a different piece of transcoding software.
If issues persists, make a note of your fault finding attempts (the above eliminations) and seek technical support.
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